Questions about our clay mugs, answered

From Rs 1,900 to Rs 2,700, depending on the type: Name Rs 1,900, Single-figure mug Rs 2,100, Kids Rs 2,100, Profession mug Rs 2,200, Couple mug Rs 2,400, Family mug Rs 2,700. Each price includes the figures listed on the mug's page and a glossy finish.

Each extra figure is Rs 300, up to 8 figures on one mug. A matte finish is Rs 300 more than glossy. The product page shows the full price as you personalise.

Yes, Rs 250 flat per order, anywhere in Pakistan. Online courses have no delivery fee unless your order also has a mug or a kit.

Pick a mug type, then personalise it in three steps: names and figures, reference photos, and colour and finish. Add it to your cart and check out. We confirm every order on WhatsApp.

Yes. Upload up to 5 reference photos when you personalise the mug. We sculpt the figures by hand from them: hair, clothes, glasses, a uniform or a pet's markings. Nothing is printed, so it is a handmade likeness, not a photo.

We sculpt from the photos and details you send, and we send you a photo of your finished mug before it is dispatched. Small changes are easiest before baking, so tell us early.

Our usual style is blank faces or figures seen from the back. Cartoon faces with eyes and a smile are possible on request: mention it in the figure details.

Yes. Names and short lines can be in English or Urdu. Short text looks neatest in clay; very long lines are hard to keep tidy at this size, so we may suggest a shorter version.

The design goes on one side. The mug is baked after the clay is attached, so we work on one face to support every piece while it sets.

Glossy mugs come in white, black, yellow, dark green, brown. Matte mugs (+Rs 300) come in black, red, royal blue, dark green. The figures and lettering can be any clay colour you like.

Each mug is baked after the clay is attached so the figures set hard. The bake takes about an hour, and a slightly thicker mug is less likely to crack in that heat than a thin everyday one.

Every mug is made to order by hand in 7–10 days, then handed to a tracked courier. Delivery usually takes 2–3 days after dispatch, anywhere in Pakistan.

All over Pakistan, from our studio in Lahore: Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Sialkot, Gilgit and everywhere a courier reaches. Delivery is Rs 250 flat everywhere. We do not ship outside Pakistan.

Sometimes. If your date is under 10 days away, message us on WhatsApp before ordering and we will tell you honestly whether we can make it.

Use the Track page with your order number and the mobile number you ordered with. We also send you the courier name and tracking number.

Rs 500 advance by bank transfer, JazzCash or Easypaisa and the rest in cash on delivery, or the full amount by bank transfer. Card payments are coming soon.

Every mug is made to order with your names and figures, so it cannot be sold to anyone else. The Rs 500 advance confirms the order before we start sculpting; the rest is paid in cash when the parcel arrives.

As soon as we verify your advance or payment. Upload your payment screenshot on your order page to speed this up.

No. No microwave, no oven and no dishwasher. Hand wash with warm soapy water and a soft sponge, wiping gently around the figures.

Yes. The figures sit on the outside of the mug. Wash it by hand afterwards and hold it by the handle.

Send us photos on WhatsApp within 48 hours of delivery and we will make you a free replacement.

Every mug is personalised and made to order, so we cannot take returns. If anything worries you, contact us: we are always happy to help.

Yes: teams, events, weddings and corporate gifts. Send the quantity, your date and what you have in mind on the bulk orders page, and we will reply with options and honest timing.

As early as you can. Every mug is sculpted by hand, so a large order needs more than the usual 7–10 days. Tell us your date in the enquiry and we will say honestly what is possible.

The Polymer Clay Masterclass is Rs 5,000, paid in full by bank transfer. Once we verify the payment, we send your access details on WhatsApp (and email, if you gave one). It is self-paced.

No. The masterclass starts from the basics and builds up step by step.

Polymer clay, a few sculpting tools and a home oven. Our colour pack and tool set cover the clay and tools.

Yes. Our free tips and videos are on the Learn page and our YouTube channel, @polymerhands.